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India, Bangalore

Operations Manager (Publisher)

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Job Description

SintecMedia, a leading provider of business solutions for major Media companies is currently looking for a highly talented and motivated Operations Manager(Publisher) for their office in Bangalore, India. You will be responsible for managing the trafficking and ad operations for our publisher clients. You will serve as the primary point of contact between the trafficking team and the client for testing, execution, optimization and troubleshooting of campaigns. You will maintain regular check-ins with your clients to ensure client satisfaction and adherence to SLAs.

Job Responsibilities

  • Serve as primary point of contact for select publisher accounts
  • Manage ad trafficking and reporting, enforce quality assurance processes for accounts
  • Conduct Weekly/Bi-Weekly/Ad hoc meetings with client contacts
  • Manage all requests submitted to the workflow management system
  • Create tickets and manage internal work coordination and assignments
  • Follow-up on all pending items with client to a satisfactory conclusion
  • Ensure all SLAs are being met and regularly check pending cases
  • Manage and train trafficking team on client requirements and technology
  • Maintain client specific process documentation
  • Review metrics & KPIs with team and individual traffickers
  • Provide feedback to Technical Support with team’s training/documentation needs
  • Work with Team Leads to develop action plans for resolving client related issues and red flags

Skills and Experience

Required Skills

  • Highly self-motivated and eager to take on new challenges
  • Project management and organization skills
  • Multi-tasking in a fast-paced/high transaction environment
  • Strong team building and leadership skills
  • Cross-functional communication skills
  • Analytical (i.e. ability to break down complex problems and creatively think of technical workarounds)
  • Strong client facing language and communication skills (fluent English required – written & spoken)
  • The ability to translate technical explanations to non-technical client contacts
  • Experience in roles requiring extensive client interaction and communication
  • Desired ad server trafficking and reporting knowledge (DFP highly preferred)
  • Desired working knowledge of websites, HTML, Flash, JavaScript
  • Desired experience with Rich Media, video and third-party technologies
  • Desired experience in Ad operations

Advantage if you have

  • High proficiency with Excel advanced features/capabilities

Additional Info

  • Location: Bangalore, India
  • Position Type: Full-time
  • Salary Level: Competitive
  • Work Hours: EST/GMT/PST

Do you meet our requirements? If so, we welcome your application. Please send your resume and a cover letter by clicking Apply For This Position, adding the job title in the subject line

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